If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
Orders will be shipped depending on the fulfillment center the product is from.
Shipping times depends on your location.
Average transit times to Australia from our international warehouse: 10 - 25 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
Due to the limited nature of the items we offer exchanges only and no refunds unless the product does not comply with Australia consumer laws and or your countries consumer laws
Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at firstname.lastname@example.org and we will be able to assist you.
For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.